Exchanges & Refunds
EXCHANGES & REFUNDS
Each Ekanya product is a labour of love, honesty and hard work – from the selection of the fabric in the case of apparels to the conceptualization of a jewelry piece, each product undergoes a unique journey before it reaches you to become uniquely yours.
At Ekanya, we have a 3 day-refund policy. You may return, exchange damaged/size-mismatch goods once the order has undergone a quality check by our team. The return process must be initiated within 3 days of the date of the delivery. The cost of the reverse delivery charges in case of damaged or any other reason will have to be borne by the customer. No exchanged product will be exchanged a second time. All products on sale are strictly non-returnable and non-exchangeable.
In case of a size mismatch, Ekanya will make every effort to alter the product to the specifications made at the time of the order. To return, exchange damaged/size mismatch goods, write to us at firstname.lastname@example.org within 3 days of the delivery.
All products under Jewelry are not eligible for return.